Our refund policy is pretty simple.

If you're unsatisifed with our service and have used 50% or less of your token's duration, then we'll refund your order.
For example, if you've got a one week token but you've only used the token for 2 days and are unsatisified, we'll refund the order.

Send an email to support@cryptostorm.is to begin the refunding process.
For obvious reasons, the number of refunds will be limited per customer.
Also, due to high processing fees, lifetime tokens cannot be refunded.